Business General

CVAA - Certified Virtual Administrative Assistant™

This program focuses on the most important attitudes, skills, and knowledge a professional administrative assistant should possess. These include demonstrating clear confident verbal, non-verbal and written communication, professional communication as well as managing both an organized office and an organized boss by always staying in control. Additionally participants will create a clear plan of how to improve their personal skills when interacting with others.

Upon successful completion of the course, you will receive your certification as a "Certified Virtual Administrative Assistant™".

Course objectives
By the end of this training course participants will be able to:
 Explain the six basic principles of communication.
 Improve their critical communication skills of listening, asking questions, and recognizing of nonverbal
 Use a business writing process to enhance their business writing skills.
 Become more organized and set clear goals and objectives for better planning and performance.

Target audience:
Administrative assistants, office managers, entrepreneurs.
  • Course Introduction
  • Instructions
  • Tutorial: Using the Learning Management System
  • Module 1: A Communication Primer
  • Lesson: A Communication Primer sample
  • Activity: Evaluate Your Listening Skills
  • Module 2: Written Communication Essentials
  • Lesson: Written Communication Essentials
  • Activity: Shorten These Sentences
  • Answers: Shorten These Sentences
  • Activity: Passive and Active Voice
  • Answers: Passive and Active Voice
  • Activity: Parallel Construction
  • Answers: Parallel Construction
  • Reference: Business Writing Process Checklist
  • Module 3: Office Management
  • Lesson: Office Management
  • Module 4: Getting Organized
  • Lesson: Getting Organized
  • Knowledge Check
  • Quiz Show Review Game
  • Module 5: Tools and Technology
  • Video Conferencing: Zoom Basics Tutorial - 4:30 minutes
  • Video Conferencing: GoToMeeting Overview - 1:41 minutes
  • Video Conferencing: Cisco WebEx Overview - 1:51 minutes
  • Google Apps Overview - 5:24 minutes
  • Microsoft Office 365 Overview - 1:34 minutes
  • Microsoft Teams Overview - 5:42 minutes
  • Microsoft Outlook for Beginners - 12:38 minutes
  • Microsoft Word for Beginners - 18:27 minutes
  • Microsoft PowerPoint for Beginners - 23:13 minutes
  • Microsoft Excel for Beginners - 21:47 minutes
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever