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Business General

Managing Conflict


Description
Learning Objectives:

• Understand the relationship between conflict and the organization.
• Identify sources and types of organizational conflict.
• Appreciate different perspectives on conflict within the organization.
• Employ various conflict handling strategies and styles.
• Identify conflict outcomes to the organization.
Content
  • Instructions
  • Tutorial: Using the Learning Management System
  • Module 1 - Learning Objectives sample
  • Module 2 - Conflict & The Organization
  • Module 3 - Perspectives On Conflict Within Organizations
  • Module 4 - Conflict Resolution Roles sample
  • Module 5 - Conflict Handling Strategies
  • Module 6 - Conflict Handling Styles
  • Module 7 - Conflict Outcomes
  • Module 8 - Handling Conflict
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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