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Business General

Interviewing Skills


Description
Learning Objectives:

• Understand the importance of the interview to the organization.
• Identify the main types of interviews that are employed within the organization.
• Detail and be able to implement an effective Interview Process.
• Understand the importance and different types of questioning and listening skills.
• Identify and be able to avoid biases in interviewing.
• Implement four main types of interviews:
- Recruitment.
- Performance Appraisal.
- Counseling.
- Grievance/Discipline.
Content
  • Instructions
  • Tutorial: Using the Learning Management System
  • Module 1 - Learning Objectives sample
  • Module 2 - Interviewing Skills & The Organization
  • Module 3 - The Interview Process
  • Module 4 - Questioning & Listening Skills
  • Module 5 - Biases in Interviewing sample
  • Module 6 - The Counseling Interview
  • Module 7 - The Recruitment Interview
  • Module 8 - The Performance Interview
  • Module 9 - The Grievance / Discipline Interview
Completion rules
  • All units must be completed
  • Leads to a certificate with a duration: Forever
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